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CoCreations 7/15/24 CoCreations 7/15/24

The Pitfalls Of AI In Customer Service

Michael Levine's work, "Broken Windows, Broken Business," sheds light on this alarming trend, revealing that nearly half of the world's call centers are poised to integrate AI technologies within the following year.

CoCreations 5/14/24 CoCreations 5/14/24

Rethinking AI in Customer Service While Balancing Efficiency with Empathy

The rise of artificial intelligence (AI) and automated systems in customer support processes has led to a stark absence of human beings in the service industry.

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